Eleetra (Pvt) Ltd (“we”) developed and operates the Exam Plus App. We are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains what information we collect, how we use it, how we share it, and how we protect it.

1. Information we collect and how we used your Information

1.1. Personal Information

We may collect personal information such as:

Name, Phone number. Exam and year of exam and city are using for registration,

This data is used to generate regional-based insights into performance and trends, helping us to provide better-targeted content and support based on above region.

1.2. Device Information

To improve the functionality of the Exam plus App, we may collect:

• Device type (e.g., smartphone or tablet).
• Operating system details.
• Unique device identifiers.
• App version and other technical data.

1.3. Quiz Answers and Results

We collect and store the answers you provide in the app as well as the results of your assessments to enhance your self-assessment performance and experience.

1.4. Payment Information (Subscription Services)

The Exam Plus App offers access to certain features through a monthly subscription model. To manage these subscriptions securely, we use a third-party payment gateway called PayHere. When you subscribe, you may be required to provide billing information such as your name, address, and payment details (e.g., credit or debit card) directly to PayHere. We do not store or process your full payment information on our servers. All payment processing is handled securely by PayHere, and their use of your information is governed by their own privacy policy. We encourage you to review PayHere’s Privacy Policy to understand how your data is managed.

1.5. Refund and Return Policy

We offer digital content and services through a monthly subscription. As such, once a subscription payment is made and access is granted. However, if you experience a technical issue that prevents access to paid features or if you were charged incorrectly, you may contact us within 7 days of the transaction for a refund review.

All refund requests should be made by emailing contact@eleetra.com, and must include your transaction ID and registered phone number. Approved refunds will be processed through PayHere, and the time it takes to reflect in your account may vary depending on your bank or card issuer.

2. Sharing Your Information

We do not sell or rent your personal data to third parties. However, we may share your data in the following circumstances:

• Service Providers: We may engage third-party service providers (e.g., cloud storage or analytics providers) to help us operate and maintain the app.
• Legal Requirements: We may disclose your information if required by law or in response to a valid legal request.

3. Data Security

Exam Plus App takes data security seriously. We employ a range of security measures, including encryption, firewalls, and secure access controls, to protect your data. While we take every effort to safeguard your information.

4. Data Retention

Your personal data, including assessment history, city, and school information, will be retained as long as you use the app or until you request the deletion of your account. After that, we will securely delete your information.

5. Your Rights

You have the following rights regarding your personal data:

• Data Deletion: You may request deletion of your personal data by following the steps outlined in section 8 below.

6. Updates to This Policy

We may update this Privacy Policy periodically. The latest version will always be available within the Exam Plus app.

7. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you want to exercise any of your rights, please contact us at:

Eletra (Pvt) Ltd
33A, 1st Lane, Rubber Watta Road, Gangodawila, Nugegoda, Sri Lanka
Email: contact@eleetra.com

Last Updated: 07th October 2026